Refunds & Replacements

How does it work?

We are a made to order shop. When you place an order, your product is made just for you. Accordingly, we cannot accept returns, because we never resell our products.

What happens if something goes wrong?

We offer two solutions if something goes wrong with your order -
(1) refund, or (2) replacement product.

We issue a refund or replacement product in the following circumstances: Receiving an incorrect or damaged print on your product, or receiving an incorrect or damaged product.

Simply email us at ontheraildesignco@gmail.com with your order number and we will guide you on what we need to process your issue.

What situations do not warrant a refund or replacement?

If your product meets specifications and is correctly printed when it reaches you, we cannot authorize a refund or replacement product. Additionally, we will not authorize a refund if your product does not arrive within the shipping deadline.